You should get a response and an explanation within 2 working days. You can expect your complaint to be acknowledged within 24 working hours of receipt.
In your contact you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. Stage 1: In the first instance, if you are unable to resolve the issue, you should write to the member of staff who dealt with you, or their line manager, so that they have a chance to put things right. Advent Calendar with kinder® Surprise Eggs.Photo Advent Calendar with kinder® Chocolate.
